Unit Mapping Information
Supersedes and is equivalent to BSBMGT617 Develop and implement a business plan.
Supersedes but is not equivalent to:
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BSBCUE604 Develop and maintain a service level strategy
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BSBCUE606 Forecast and plan using customer engagement traffic information analysis
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BSBMGT618 Develop an engagement centre business plan.
Application
This unit describes the skills and knowledge required to lead a business operation that covers the steps required to develop and implement business plans.
The unit applies to individuals who are running an organisation or who take a senior role in determining the effective functioning and success of the organisation. These individuals may oversee the work of a number of teams and other managers.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Business Competence – Business Operations
Contains the following documents
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